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- | + | Low-quality user comments are filtered rather than removed, with offensive phrases or words made less readable. | |
- | === What Problem | + | === What Problem This Solves === |
- | + | You want to maintain and encourage a high quality community discussion and clearly demonstrate what is and isn't acceptable. | |
=== When to Use This Pattern === | === When to Use This Pattern === | ||
- | + | Use this pattern when the majority of your users offer high-quality discussion, but are occasionally interrupted or distracted by comment 'trolls' or unsavoury comments. | |
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+ | This pattern is particularly relevant when your organisation needs to appear transparent and not remove disagreeable comments outright. | ||
=== What's The Solution? === | === What's The Solution? === | ||
- | + | Controversial and profane words can be automatically sanitized using a word detection algorithm in your content management platform; more subtle vitriol will require manual moderation. | |
+ | |||
+ | A common method of sanitization replaces vowels with asterisk characters, e.g. f*ck. Perhaps due to ubiquity, this is becoming less of a deterrent for repeat offenders. | ||
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+ | A more sophisticated technique, [http://en.wikipedia.org/wiki/Disemvoweling Disemvowelling], completely removes vowels from offensive phrases, leaving them almost readable but nonsensical: | ||
+ | <blockquote>Ths pst ws jst cry fr ttntn frm th mdrtr. f y wnt ttntn 'm sr Cry wld lt y fnd nd pst cl thngs. ([http://www.boingboing.net/2008/03/27/boing-boings-moderat.html#comment-151728 source])</blockquote> | ||
+ | <br> | ||
=== Why Use This Pattern === | === Why Use This Pattern === | ||
- | + | Santization demonstrates what is and isn't acceptable: rather than removing low quality comments outright, they are sanitized and re-used to reinforce standards. | |
+ | |||
+ | On disemvowelling, [http://www.edge.org/q2008/q08_7.html#jardin Xeni Jardin says]: | ||
+ | <blockquote>The dialogue stays, but the misanthrope looks ridiculous, and the emotional sting is neutralized. Plucking one early weed from a bed of germinating seeds changes everything. Small actions by focused participants change the tone of the whole. It is possible to maintain big healthy gardens online. </blockquote> | ||
+ | <br> | ||
=== Examples Gallery === | === Examples Gallery === | ||
- | + | [[Image:Boing-boing-disemvowel.png|thumb|left|Disemvowelling in action on the Boing Boing website.]] | |
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+ | === Categories === | ||
- | [[Category: | + | [[Category:Comments]] [[Category:Social]] |
Page last modified 13 January 2011 by . Created by: Admin