Sanitize Comments

(Created page with "Edit this. Describe the pattern/solution in one or two sentences. === What Problem Does This Solve === Edit this. Describe the problem from the perspective of user or busines...")
 
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Edit this. Describe the pattern/solution in one or two sentences.  
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Low-quality user comments are filtered rather than removed, with offensive phrases or words made less readable.  
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=== What Problem Does This Solve  ===
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=== What Problem This Solves ===
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Edit this. Describe the problem from the perspective of user or business needs.  
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You want to maintain and encourage a high quality community discussion and clearly demonstrate what is and isn't acceptable.
=== When to Use This Pattern  ===
=== When to Use This Pattern  ===
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Edit this. Describe the user or business context/environment in which this pattern should be used.  
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Use this pattern when the majority of your users offer high-quality discussion, but are occasionally interrupted or distracted by comment 'trolls' or unsavoury comments.
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This pattern is particularly relevant when your organisation needs to appear transparent and not remove disagreeable comments outright.  
=== What's The Solution?  ===
=== What's The Solution?  ===
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Edit this. Describe the solution, in detailed steps and with accompanying images if necessary.  
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Controversial and profane words can be automatically sanitized using a word detection algorithm in your content management platform; more subtle vitriol will require manual moderation.
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A common method of sanitization replaces vowels with asterisk characters, e.g. f*ck. Perhaps due to ubiquity, this is becoming less of a deterrent for repeat offenders.  
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A more sophisticated technique, [http://en.wikipedia.org/wiki/Disemvoweling Disemvowelling], completely removes vowels from offensive phrases, leaving them almost readable but nonsensical:
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<blockquote>Ths pst ws jst cry fr ttntn frm th mdrtr. f y wnt ttntn 'm sr Cry wld lt y fnd nd pst cl thngs. ([http://www.boingboing.net/2008/03/27/boing-boings-moderat.html#comment-151728 source])</blockquote>
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=== Why Use This Pattern  ===
=== Why Use This Pattern  ===
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Edit this. Describe the user and business benefits for this pattern, with links to evidence or additional research data if available.  
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Santization demonstrates what is and isn't acceptable: rather than removing low quality comments outright, they are sanitized and re-used to reinforce standards.  
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On disemvowelling,&nbsp;[http://www.edge.org/q2008/q08_7.html#jardin Xeni Jardin says]:
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<blockquote>The dialogue stays, but the misanthrope looks ridiculous, and the emotional sting is neutralized. Plucking one early weed from a bed of germinating seeds changes everything. Small actions by focused participants change the tone of the whole. It is possible to maintain big healthy gardens online. </blockquote>
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=== Examples Gallery  ===
=== Examples Gallery  ===
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Edit this. Upload images of this pattern in use, if available. Otherwise, delete this section (and heading).  
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[[Image:Boing-boing-disemvowel.png|thumb|left|Disemvowelling in action on the Boing Boing website.]]
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=== Categories ===
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[[Category:Edit_this._Pattern_Category]]
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[[Category:Comments]] [[Category:Social]]

Latest revision as of 17:02, 13 January 2011